arrow_back Back to App

Support Center

How can we help you today? We're here to assist 24/7

search
All systems operational check_circle
??

Submit a Ticket

Get help from our support team

??

Emergency Support

Priority assistance for critical issues

??

Documentation

User guides & technical docs

??

Live Chat

Chat with a support agent

Frequently Asked Questions

How do I check-in/out using GPS? expand_more
To check-in, open the Attendance tab and tap "Check In". Ensure your device's location services are enabled. The app will automatically record your GPS coordinates. Check-out works the same way at the end of your shift.
How do I create a snag report? expand_more
Go to the Project Dashboard ? Snag Tracking ? Create New Snag. Add a title, description, priority level, assignee, and attach photos. The report will be tracked with a timeline and status updates.
Is my data secure and encrypted? expand_more
Yes! All data is encrypted in transit using TLS 1.2+ and at rest using AES-256. We use role-based access controls and never share your personal data with third parties for advertising.
How do I reset my password? expand_more
On the login screen, tap "Forgot Password". Enter your registered email address, and we'll send you a secure link to reset your password within minutes.
Can I use AEC pms offline? expand_more
Yes! AEC pms supports offline mode for forms and attendance. Data will sync automatically when you regain internet connection. You can view previously loaded projects and create draft reports offline.
How do I contact my project team? expand_more
Use the Messaging tab to access team chats and group channels. You can send text messages, photos, files, and voice notes. All messages are end-to-end encrypted for privacy.
mail

Email Support

For general inquiries and non-urgent issues

support@aecpms.com
phone_in_talk

Phone Support

Emergency support for critical issues

+971 800 AEC PMS
schedule

Support Hours

24/7 Emergency Support
Standard: Sat-Thu 8AM-8PM GST

?? Submit a Support Ticket